Beware the scope creep: establishing service levels

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Beware the scope creep: establishing service levels

April 10 2002

Ian Sadler considers the vital question of constructing an outsourcing contract. The assistance of Dr Thomas Reith of Menold & Aulinger, Stuttgart and Jon Edgell and Robert Shooter of Tite & Lewis, London, is gratefully acknowledged

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Outsourcing (March 2002)
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