HMRC innovation head: we must reassure taxpayers about AI use

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HMRC innovation head: we must reassure taxpayers about AI use

Sam Sholli
September 24 2025
David Johnson, HMRC, AI in Tax 2025
Left: ITR Editor Tom Baker, Right: HMRC's head of innovation, David Johnson

AI automation in the tax agency has supported around 13 million transactions in 2024/25 and freed up the equivalent of around 400 full-time staff, David Johnson said

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